Citigroup

• Maintained a 25% closure rate on 100+ active FHA/VA loans every 30 days through effective diary and document management.

• Provided regular coaching and feedback, fostering a culture of accountability and high performance within the Homeowners Assistance Team (HAT).

• Participated in a mentoring program to develop skills in recruiting, interviewing, and hiring processes.

• Recognized as “Top Motivator” for achieving 100% team participation in 2013 Toastmasters and career development programs.

• Selected by peers as ambassadors for Citi’s local community outreach and volunteer engagement initiatives.