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Verizon
(2010–2011)
• Analyzed customer trends and service data to shape engagement strategies that improved retention and revenue growth.
Sprint
(2009–2010)
• Used call data and resolution metrics to identify training opportunities and reduce repeat contacts.
AT&T Wireless
(1998–2005)
• Led a national team of analysts delivering performance scorecards, compensation metrics, and call center reports for 10,000+ employees.
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