Kaplan

• Organized the restructuring of workforce management processes, resulting in $80K savings (40% reduction in staffing costs) with no operational disruptions.

• Implemented DMAIC methodology, enhancing effectiveness of analyst performance while tracking and reporting on staffing, productivity and eliminating redundant reporting.

• Prepared SOP guides and process plan to all remaining analysts to ensure sustained department functionality post reduction.

• Successfully integrated workforce management data with executive reporting systems, to facilitate more meaningful feedback, increasing team performance and staffing efficiency.